Delivery Policy

Orders received before 6pm are guaranteed to be dispatched the next working day.

ORDERS FROM INSIDE THE UK

We offer FREE delivery on all orders to the UK.
All orders are dispatched by Royal Mail Signed For® 1st Class or Hermes Fully Trackable.

INTERNATIONAL ORDERS

We offer FREE delivery on all international orders over £250.
All international orders are delivered by Royal Mail tracked and signed.
Mainland Europe -There is £9 delivery fee (delivery takes 3-5 working days).
Rest of the world – There is £12 delivery fee (delivery takes 3-5 working days).

RETURNS POLICY

Best Gay Life is dedicated to making you a happy customer! If for any reason you are unhappy with the goods you have purchased (including, on rare occasions, products that may be faulty, defective or incorrect) you may exchange or cancel your order and return the goods to us within 28 day of delivery. You need to register the return with us within 14 days.

TOP TIPS FOR RETURNS

  • First try on the goods over underwear before you know the item fits!
  • Don’t take off the tags before you know our product is right for you!

SO WHAT NEXT?

  1. Fill in the online returns form on this page
  2. Package your item in the same packaging and conditions that you received it.
  3. Wait for an email from us here at BGL with further instructions.

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you. Our team has been trained to recognise signs of wear.

Customers are responsible for return postage costs, except in the event of faulty, defective or incorrect goods. Please also ensure you get a free certificate of posting from the Post Office upon dispatch and keep this in a safe place. We cannot accept responsibility for any lost items without providing the proof of a posting certificate.

All returned items must be in their original condition, unworn and unwashed with all labels attached. We reserve the right to refuse returns of items where it is apparent that these conditions have not been observed.

Returns form